Property maintenance
We provide planned cyclical redecoration and responsive maintenance for managing agents, landlords and residential blocks across West London, North London and Essex. From communal entrance halls and stairwells to plaster repairs, joinery making good and post-leak remediation, we deliver compliant, high-specification maintenance. CHAS Elite accredited, backed by £10m employers' liability and £5m public liability cover, with a single dedicated point of contact across your portfolio.
What is included
- Cyclical redecoration of communal halls, stairs, lobbies and external areas, phased around residents core by core or floor by floor, on a five-year cycle where the condition supports one
- Repairs to plaster, render, timber and metalwork, and the redecoration that follows
- Making good following water leaks, building alterations and to insurer-approved schedules for policyholders. We operate independently of insurer panels, working directly for the leaseholder, freeholder or landlord holding the claim
- In-house reactive call-outs for plastering, carpentry, decorating, plumbing repairs and kitchen or bathroom refurbishments, prioritising rapid attendance across London and Essex without false emergency-callout promises
- RAMS by our operations director, a weekly written report with photographs, and CHAS Elite, SSIP and Common Assessment Standard accreditation on file for your compliance records
- Insurance: Employers' Liability £10m, Public Liability £5m, Professional Indemnity £100k, certificates supplied on request
What is not included
- Electrical and gas engineering, which are delivered by our long-standing, certified specialist partners or coordinated under a wider residential renovation contract
- Routine non-emergency attendances out of hours. Non-urgent maintenance received outside office hours is scheduled for the next working morning, while urgent emergencies such as leak isolation are handled via our out-of-hours emergency call-out service
- Section 20 major works, which have their own page: managing agents and Section 20
Typical projects
- A mansion block's internal communal redecoration on a five-year cycle, phased core by core or floor by floor around the residents, with the stair protected and notices up before we start
- A period building where the decoration is finished and the building comes back to us for the repairs it throws up afterwards, as at Sackville Street, where we returned for leak remedials in 2024 and a plaster repair in 2025
- A landlord's flat made good and redecorated between tenancies to a fixed programme
Do you work for managing agents?
Yes. We give you RAMS before every visit and the accreditations your compliance file needs: CHAS Elite, which carries SSIP and the Common Assessment Standard. We supply insurance certificates on request, with £10m employers' liability and £5m public liability cover. You deal with one contact across every building you hand us, and you get a weekly written report with photographs while we are on site.
How quickly do you reply?
Within one working hour between 7:30am and 5:00pm, Monday to Friday. Outside these hours, routine enquiries receive a response first thing the next working morning. For urgent emergencies such as active water leaks requiring immediate isolation, we endeavour to get an operative to site as quickly as possible, charged under our standard out-of-hours terms.
Can you phase communal redecoration around residents?
Yes, and that is how we do it. We phase by core or by floor, and on a multi-floor building we usually work top to bottom. We protect the stair for the whole programme. Notices and signage go up before we start, and we agree the working hours with you or with the contract.
Do you provide the paperwork?
Yes. RAMS from our operations director before the visit. Insurance and accreditation certificates on request. A weekly written report with photographs while we are on site. We invoice as soon as the works are complete, on 30 day terms, so every instruction closes against its own job reference.
Recent projects
At Sackville Street we decorated the building in phases for the main contractor from 2022 to 2024. Four floors of offices, eight flats and every communal area, worked around the other trades on a strip-out and rebuild. The building came back to us afterwards, for leak remedials in 2024 and a plaster repair in 2025.
Indicative cost
Multi-Skilled Maintenance Operative, £400 a day or £240 a half day.
Carpenter, £400 a day or £240 a half day.
Minimum attendance is a half day.
Where we cannot pair a visit with other work in the area the same day, the full day applies.
Out of hours and early mornings are charged at 20 per cent more.
Materials, plant and abrasives are charged at cost plus a handling charge, and congestion and permits at cost.
There is no minimum job value and we review these rates once a year.
The full rate card, including the decorating, heritage and plastering rungs, is on our rates page.
The saving is not in the day rate.
It is in not paying three mobilisations, three minimum attendances and three lots of travel.
One visit instead of three.
Frequently asked questions
Are you on Constructionline?
Not at present. We hold CHAS Elite, which carries SSIP and the Common Assessment Standard, and we send our accreditation certificates with every tender.
Do you do Section 20 major works?
Yes, acting as principal contractor on our own schemes, or working under an agent's established Section 20 programme. For details of our major works capabilities, see our dedicated guide for managing agents and Section 20.
What areas do you cover for maintenance?
We cover West London, North London, Central London, Epping and Essex. This aligns with our core decorating and renovation operating area, with no arbitrary postcode carve-outs.
Can we set up a term contract?
Yes. We offer structured planned maintenance agreements and annual cyclical programmes tailored to your property portfolio, with transparent SLA commitments and priority dispatch. Note that long-term qualifying agreements exceeding twelve months may require a Section 20 consultation for leasehold properties.
Add us to your contractor list.
We reply within one working hour, 7:30am to 5pm, Monday to Friday. Outside those hours, first thing the next working morning.
Enquiry form
Thank you. Someone from our office will call or email you within the hour if it is a working day, or first thing the next working morning.